We accept returns. Customers have the right to request a return or exchange within 14 days of receiving the product.
4. After receiving your returned package, we will issue the refund to your original payment account within a business week or ship out an exchange order within 3 business days accordingly. Normally you'll receive the refund in a week after our issuing.
“If the return is caused by the consumer, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee is to be charged to the consumers for the return of a product. “
Cancellation of the order
If you cancel your order within 24 hours of purchase, $ 1.5 will be deducted. If you decide to cancel your order, please submit a "Contact Us" help ticket. For orders canceled 24 hours after purchase but before shipment, a cancellation fee of 15% will apply. If the order has already been shipped, we will not accept a cancellation request.
Step1: Please email our customer service representatives at [email protected] to request the exchange/return.
Step2: After receiving your email with exchange/return request, our customer service representatives will send the exchange/return address.